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Application Maintenance
Application Maintenance
SolveIT's Application Maintenance services provides you with a team of professionals
with expertise in your application and an in depth understanding of your business.In
addition, this team also takes the onus of day to day IT activities which entails
maintaining, troubleshooting, analysing and assessing your application for enhanced
efficiency and performance.
SolveIT employs Project Management methodologies which produce successful and timely
support. Our team assures that problems are resolved quickly, tests are performed
meticulously and updates are methodically implemented and documented with strict
change management policies enforced.
Application maintenance services entail:
- Technical help desk support
- Fault analysis
- Design update
- Upgrades and Patches
- Code review
- Testing
- Documentation maintenance
- Application Enhancements
- Service Level Agreements based support services
Application Maintenance enhance business prospects:
SolveIT's dedicated team works towards delivering an Application Maintenance and
Enhancement service that will increase business value to your organization:
- SolveIT's Application Maintenance liberates valuable IT staff and other resources
for more strategic and core initiatives.
- Brings best-of-breed technology solutions to the task.
- Reduces your ongoing support cost.
Application Maintenance Methodology
Application Maintenance service enables SolveIT to gradually transfer duties from
our customer's in-house maintenance team to our offshore team. The nature of the
application and the scope of the project, can result in some variations, however
in most maintenance projects our four-phased approach has proven to be the most
effective. We begin with our offshore team attending to non-vital tasks and gradually
reaching the level where our team will take complete responsibility for systems
management and upkeep. SolveIT's adopts proven methodologies which help in breaking
down the maintenance process into systematic levels, and set goals accordingly so
as to maintain agreed service levels.
Our four phases effective approach:
Phase I
- Assign a team based upon the execution platform,operating systems, software environment,
business environment, databases, etc.
- Acquire a deep understanding of the business domain and a comprehensive knowledge
of the application implementation.
- Configure the right maintenance model along with a gradual knowledge transfer to
the offshore maintenance team.
Phase II
- Stabilize infrastructure and the support processes.
- Obtain thorough understanding of the scope and complexity of technical and business
issues.
- Divide work between client and offshore maintenance teams.
- Impart training in the required areas to the maintenance team under the guidance
of the onsite team.
- Schedule workload and system analysis.
Phase III
- Obtain sound knowledge of application execution environment, operational knowledge,
business logic and structural/design knowledge.
- SolveIT's offshore maintenance team performs most change request activities on its
own, including help desk calls.
- Crucial activities like change prioritization and version control remain with the
client team.
Phase IV
- Offer steady state support.
- Accountable for entire maintenance operation, from versioning and end-user support,
to help desk activities.